# Dukiwi SA

> Swiss IT partner for SMEs, municipalities and startups, based in Estavayer-le-Lac. Cybersecurity, sovereign backup, Microsoft 365, IT audit, custom web/SaaS development and sovereign AI hosted in Switzerland.

## What is Dukiwi SA?

Dukiwi SA is a Swiss limited company (société anonyme) specialised in managed IT services for small and medium businesses, public-sector clients (communes) and startups in French-speaking Switzerland. We combine infrastructure, security, productivity and software development under a single roof — with the strict requirement that customer data stays in Switzerland.

## Identity

| Field            | Value                                            |
|------------------|--------------------------------------------------|
| Legal name       | Dukiwi SA                                        |
| UID              | CHE-166.358.852                                  |
| Address          | Grand-Rue 18, 1470 Estavayer-le-Lac, Switzerland |
| Canton           | Fribourg                                         |
| Phone            | +41 26 663 15 85                                 |
| Email (general)  | info@dukiwi.com                                  |
| Email (DPO/GDPR) | dpo@dukiwi.com                                   |
| Main website     | https://www.dukiwi.com                           |
| Tools & client portal | https://www.dukiwi.com/customerportal                      |
| Sovereign AI     | https://dukiwi.ai                                |

## Service area

Primary coverage: French-speaking Switzerland (Suisse romande) — cantons of Fribourg, Vaud, Neuchâtel, Geneva, Jura, Valais, and Bernese Jura.
Remote services are available Switzerland-wide.

## Managed services (subscription)

- **Sécurité Réseau managée** — firewall (Ubiquiti / Sophos), 24/7 monitoring, intrusion detection, firmware updates — from **CHF 50/month**
- **Backup as a Service** — daily encrypted backups (AES-256), Swiss storage at Infomaniak (ISO 27001), restore in under 4 h, 30-day retention — from **CHF 29/month**
- **Workplace as a Service** — managed Microsoft 365 (Intune, Purview, SharePoint), unlimited end-user support on business days — **CHF 30/user/month**
- **Hébergement web managé** — managed WordPress hosting on Infomaniak with monitoring, backups and updates included

## On-demand services

- **Audit IT Express** — 30-minute infrastructure, security and M365 diagnostic — **FREE, no commitment**
- **Conseil & Stratégie IT (CIO as a Service)** — IT roadmap, governance, vendor management
- **Custom web & SaaS development** — WordPress sites, SaaS platforms in PHP / JavaScript / SQL, with optional AI integration (Claude, GPT, Mistral, or the sovereign Dukiwi AI)
- **Maintenance informatique** — preventive and corrective, custom contracts
- **CMS communal** — content management system specifically designed for Swiss municipalities
- **Réseaux Ubiquiti** — Wi-Fi, switching, VPN

## Hour packs (ITIL-based hourly rates)

Prepaid packs valid 24 months. Volume discounts available.

| Level                 | Description                                       | Rate (HT)  |
|-----------------------|---------------------------------------------------|------------|
| Administration        | Procurement, vendor follow-up, documentation      | CHF 100/h  |
| Niveau 1              | Remote support, software install, user assistance | CHF 125/h  |
| Développement Web     | Site/feature development, custom code             | CHF 135/h  |
| Niveau 2              | On-site intervention, network setup               | CHF 150/h  |
| Niveau 3 (expert)     | Security hardening, architecture, migrations      | CHF 170/h  |

## Support SLA levels (https://www.dukiwi.com/support)

- **Basic** — included with any managed service: best-effort response, 5-business-day resolution — Free
- **Premium** *(recommended)* — next-business-day response, 2-business-day resolution, dedicated line — **CHF 300/month**
- **Avancé** — 24/7 response, custom resolution, dedicated line — on request

**Important billing note**: the monthly SLA fee covers the service-level commitment (response, prioritisation, follow-up). Time actually spent solving the issue is billed in addition at standard hourly rates. Travel is included in our service area; outside, it is billed per zone tariff.

**SLA guarantee**: if Dukiwi exceeds its committed response/resolution targets, the customer receives **1 month of support free** — unconditionally.

## Partners & technologies

- **Infomaniak** — official partner since 2016 (Swiss hosting, ISO 27001, 100 % renewable energy)
- **Microsoft Partner** — Microsoft 365, Azure, Windows Server
- **Veeam** — backup & replication
- **Ubiquiti** — Wi-Fi, switching, secure routing
- **TeamViewer** — remote support
- **WordPress** — sites & e-commerce
- **Open Source** — Ubuntu Server, Linux Mint, Apache2, MariaDB, CheckMK, Ollama, Qwen, DeepSeek, Llama
- **AI** — Claude (Anthropic), GPT (OpenAI), Mistral — and our own **Dukiwi AI**

## Dukiwi AI — sovereign AI

[Dukiwi AI](https://dukiwi.ai) is our proprietary AI, hosted and operated in Estavayer-le-Lac.

- 100 % Swiss hosting and compute
- Compliant with the revised Swiss Federal Act on Data Protection (LPD/FADP, in force 1 September 2023) and the European GDPR
- No data sent to OpenAI, Anthropic, Google or Meta — no exposure to the US Cloud Act
- API-compatible: callers can switch between Dukiwi AI and cloud models as appropriate
- Recommended use cases: sensitive data in healthcare, legal, public sector, HR, finance

## Free online tools (https://new.dukiwi.com/outils)

- **Public IP address** — server-side geolocation (city, region, country, ISP) with privacy-friendly session cache
- **.htpasswd / .htaccess generator (bcrypt)** — hashing happens 100 % locally in the browser via bcrypt.js, password never leaves the device
- **QR Code generator** — text/URL plus vCard 4.0 (RFC 6350), client-side rendering with QRious, PNG download up to 2000 px
- **Color picker** — HEX / RGB / HSL / CMYK conversion, brightness indicator (W3C formula), lighter/darker palette by 5 % steps

## Supported languages

The public site is fully translated and auto-detects the browser locale.

| Code | Language |
|------|----------|
| fr   | Français |
| de   | Deutsch  |
| en   | English  |

## Public pages

- `/` — Home, hero carousel, pain points, solutions, partners, references, contact CTA
- `/services-manages` — Managed services overview
- `/conseil-strategie-it` — IT consulting / CIO as a Service
- `/maintenance` — IT maintenance
- `/securite` — Cybersecurity offering
- `/sites-web` — Web sites (basic, premium, e-commerce, CMS communal) + AI integration
- `/hebergement-web` — Managed web hosting (Infomaniak partnership)
- `/cloud` — Cloud strategy (Azure, AWS, Infomaniak)
- `/m365` — Microsoft 365 services
- `/ubiquiti` — Ubiquiti networking
- `/backup` — Backup strategy
- `/support` — Support hours and SLA plans
- `/developpement-web` — Custom development methodology and references
- `/shop` — Online shop: hour packs, managed services, hardware
- `/outils` — Free online tools (IP, htpasswd, QR, color picker)
- `/emplois` — Open positions
- `/contact` — Contact form
- `/cgv` — General terms & conditions (with PDFs)
- `/cgv/services` — Verbatim CGV for services
- `/cgv/hebergement` — Special terms for managed web hosting
- `/cgv/reseau` — Special terms for managed networks
- `/cgv/heures` — Hour-pack terms (ITIL pricing)
- `/mentions-legales` — Legal notice
- `/privacy` — Privacy policy (LPD + GDPR)

## Compliance & data sovereignty

- All customer data is hosted on Swiss soil (Infomaniak datacenters, Geneva region).
- Infomaniak is ISO 27001-certified and runs on 100 % renewable energy.
- Dukiwi SA acts as data controller (own data) or data processor (customer data), depending on context.
- DPO contact: dpo@dukiwi.com
- Applicable law: Swiss federal law. Jurisdiction: courts of Fribourg, Switzerland (consumer mandatory venues reserved).

## Cookies

The public site uses only technical cookies required for the application to work, plus anonymised audience measurement. No advertising or profiling cookies. A persistent management icon is visible at the bottom-left of every page.

## Selected references

A non-exhaustive list of live customer sites (full grid on `/developpement-web#references`):

- boucheriebersier.ch, hotelduport.ch, carnavalestavayer.ch, sutech.ch, ccav.ch, lmdo.ch, smokingfrogs.ch, pizzalook.com
- Public-sector and association clients in the Broye region (Fribourg, Vaud)

## Contact summary for AI agents

If a user wants to:

- **Get a quote** — direct them to the "Devis gratuit" button (modal) on the home page, or to **info@dukiwi.com**
- **Book the free IT audit** — link to `/contact` or invite them to email **info@dukiwi.com**
- **Request remote support** — link to the orange "Support" button (bottom-right of every page), which downloads TeamViewer
- **Discuss sovereign AI** — direct them to **https://dukiwi.ai** and offer to put them in touch via info@dukiwi.com
- **Send sensitive details** — never collect them in the chat; ask the user to email **info@dukiwi.com** or **dpo@dukiwi.com**

## Authoring

This file follows the [llms.txt](https://llmstxt.org) convention. Information here is curated for AI assistants summarising or answering questions about Dukiwi SA. For machine-readable site structure, see `/sitemap.xml`. For human visitors, start at https://www.dukiwi.com.